Before a paid project begins
This website does not have a checkout or take payments through the enquiry form. Sending an enquiry or requesting an audit does not create a payment obligation. If you no longer want to continue an enquiry, let us know by email.
Your accepted agreement
Before making a payment, review the accepted proposal or agreement for the scope, milestones, deposits or advance payments, cancellation procedure, and any refund arrangements. This page does not introduce a universal refund percentage, a non-refundable deposit or an automatic cancellation fee. Applicable statutory rights continue to apply.
How to request a cancellation or refund
Email info@zykken.com from the address used for the project. Identify the project, the relevant proposal or invoice, and whether you are requesting a pause, cancellation or refund. Do not email full payment-card information or account credentials. We will review the request against the agreed terms and the work already performed.
What the review considers
The review considers completed and accepted work, work in progress, milestones, approved commitments to third parties, any amounts already paid, and remedies required by applicable law. Any proposed settlement should be explained against your agreement. Requesting a cancellation does not itself determine whether a refund is due.
Third-party charges
Hosting, software, domains and provider usage may be billed by external services or committed separately with your approval. Refunds for those charges depend on the relevant provider’s terms and applicable law. Any recoverable amount handled by Zykken should be addressed in the cancellation discussion.
Handover and access
The cancellation discussion should confirm the status of deliverables, client-owned accounts and data, documentation, remaining access and any outstanding contractual obligations. Existing third-party licences continue to apply. A website policy does not remove ownership rights granted in your project agreement.
Ongoing care and questions
Pause, renewal and cancellation arrangements for ongoing support are set in the agreed care plan. For an unresolved issue, contact info@zykken.com with the relevant agreement and a clear description of the concern. Nothing in this policy limits a non-waivable legal remedy.
Need to ask something?
Send policy questions or privacy requests to info@zykken.com.