Logistics / Connected systemsConceptual illustration
Documents in.
Exceptions out.
Proof of delivery and invoices,
connected to sheets + CRM.
POD
Invoice
Only exceptions
reach your desk.Documents attached
reach your desk.Documents attached
Selected projectNoir Clinic
receptionist that never sleeps
A bilingual voice assistant connects callers, appointments and reminders, with urgent enquiries handed to staff.
- Industry
- CLINIC
- Project
- VOICE AI
- Build time
- 11 days
Clinic / Connected systemsConceptual illustration
A clearer answer.
At any hour.
Voice reception on the clinic’s line.
Human care when it matters.
Voice receptionHindi + English
AppointmentPrep & remindersUrgent escalation
01 / THE STARTING POINT
The challenge.
40% of calls went unanswered at lunch and after hours. The front desk juggled ringing phones, walk-ins and reschedules — bookings leaked daily and staff had no time left for care.
What needed to change
- Handle bookings on the clinic’s existing number
- Support Hindi and English callers
- Escalate urgent enquiries with the conversation attached
In 11 days we put a Hindi + English voice agent on the clinic line plus WhatsApp reminders: it books, reschedules, sends prep notes, confirms the day before, and escalates anything urgent to a human instantly with full transcript. Zero change to the clinic's number.
What we delivered
- Voice agent
- WhatsApp reminders
- Calendar booking
- Human escalation
03 / THE OUTCOME
The results.
The project outcomes for Noir Clinic, following a 11 days build around their team’s needs.
- Missed calls in 4 months
- 0
- Booking + reminders + prep
- 24/7
- Patient rating, 400+ reviews
- 4.9★
QUICK ANSWERS
Project questions.
How did Noir Clinic reach zero missed calls?
In 11 days we put a Hindi + English voice agent on the clinic line plus WhatsApp reminders: it books, reschedules, sends prep notes, confirms the day before, and escalates anything urgent to a human instantly with full transcript. Zero change to the clinic's number.
What results did Noir Clinic get?
Missed calls in 4 months: 0; Booking + reminders + prep: 24/7; Patient rating, 400+ reviews: 4.9★.
How long did the Noir Clinic project take?
The build took 11 days and went live in May 2026 for Noir Clinic in Pune. It used Zykken’s WhatsApp & Voice AI Agents service, scoped and custom-quoted for the project.
THE CLIENT PERSPECTIVE
In their words.
Patients can't tell it's AI — it switches between Hindi and English mid-sentence, books politely, and sends prep on WhatsApp. My staff finally does care, not calendars. Four months without a single missed call.
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